Capability Profile
ICE are one of the first companies in our market sector to have seen the benefit that capability profiling has to offer. Simply, by going through the questionnaire we were able to quantify the existing core competences of the company as well as identify key areas for improvement. By completing this process we have established fundamental benchmarking criteria upon which to continuously improve.
Performance Feedback Reports
The company strives to capture client perceptions by using performance feedback. This not only pertains to the FPAL process, but also directly influences our continuous improvement programme. All clients are canvassed for their honest opinions on the company's performance and this information is used to improve our operations, products, services and ultimately value.
The following documents will assist you in completing FPAL feedback on ICE
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